COVID-19 RELATED UPDATES

Dear Hot Lunch Parents,

MAY 19 UPDATE

I hope that you and your families are all doing well, keeping safe and staying sane during these strange times!  All 27 of us here at The Lunch Mom have been missing work, and we especially miss seeing the kids at lunch every day. (Though likely not as much as you miss having them at school – homeschooling/online school is HARD!) 

With the government announcement today that schools will not be reopening in Ontario this school year, I will be refunding all Spring Term hot lunch payments over the next week or so. Unless I hear back from you otherwise, starting tomorrow, I will be refunding by Interac e-transfer to the email you used to place your order.   If you would prefer a refund back to your credit card, less the credit card fees, just let me know and I can do that instead. 

Please be patient as this is a VERY manual process, as the maximum Interac allowed per day is $10,000 total and so I will be doing them in batches over the next two weeks.   The refund will be coming from my name (Tricia Tait) so please look for that in your online banking. 
We all look forward to hopefully getting back to normal in September.

Stay safe and sane in the meantime!
Regards,
Tricia

APRIL 10 UPDATE

I understand that there is a lot of uncertainty right now. The question of when the schools will reopen, or even if they will reopen, is top of mind for all parents with school aged children.

At TLM, we are trying hard to both manage our school family’s needs and the logistics of partial refunds and cancellations, then rebookings for any of our over 3,500 families who are currently signed up for Spring term.  

The processing costs for accepting, then refunding, then accepting again funds through credit card payments are extreme (roughly 4.5%).  To prevent avoidable losses, refunds will be calculated and processed once the schools decide on the return dates, and may be sent by e-transfer to help defray the credit card costs. Thank you for your understanding.

If you have not signed up for Spring, please hold off until we get the school board’s notification for re-start date.

If you have already signed up, I can either refund you now if you want, deducting the credit card fees, or if you can wait until we see when the schools go back, as we will be refunding any lunches unsent to the schools at that point.

Stay safe!

Regards,

Tricia (aka “The Lunch Mom”)

PS – for those who have enquired or are wondering, TLM has donated all of our perishable foods to the Good Shepherd Mission. Please remember those who will be hardest hit by this outbreak and consider a donation to your favourite shelter or food bank!